Handbook » Handbook » Student Support Services Team

Student Support Services Team

The Student Support Services Team consists of Academic Counselors, Career Counselors, Community Family Advisors (CFA), Engagement Specialists, Student Resource Coordinator (SRC), and Student Support Manager (SSM) and Student Support Assistant Administrator (SSAA).
Academic Counselors:
The CFA is the single point of contact for families. The CFA stays with the family throughout enrollment at ISOK. All communication comes through the CFA via email, phone calls and online meetings. CFAs support students throughout the school year by creating successful school schedules, monitoring progress, motivating, and providing plans to get students back on track, building programs/events on needs of the families in that area (community). CFAs schedule in person and online events so that students have the opportunity for social gatherings, study groups and enrichment.
The SRC advocates for local and national resources to give students access to necessary social services. The FRC holds weekly LLIT (Listen, Learn, Interact, Talk) support groups to prevent students from being unengaged in school by addressing issues directly through education, interaction, and support. The goal is to build within the school an infrastructure of support, for anything that may jeopardize a student’s education, such as medical challenges, domestic issues, legal trouble, or even computer and Internet problems.
The Engagement Specialist supports student retention by providing non-instructional intervention and support to students in grades 6-12. They are responsible for working with students and parents to identify online learning strengths and areas for improvement and ensure student improvement through holistic intervention strategies.
Academic Counselors work with students to enroll them in coursework that will meet all graduation requirements and ensure students are progressing as planned. They are the points of contact for all course enrollments and scheduling.
Career Counselors help provide individual and group career planning to help support students as well as provide responsive serves on academic, career, and personal concerns. The help students enroll in concurrent and career and technical education opportunities as well as helps students complete ICAP requirements.
SSM and SSAA are the administrative support for the SSS team and engagement principals to all students.


This information is from the Board-approved ISOK Handbook for SY 2021-2022