Handbook » Student Support Services Team

Student Support Services Team

The Student Support Services Team consists of Community Family Advisors (CFA), Family Resource Coordinator (FRC), and Student Support Administrator (SSA).
The CFA is the single point of contact for families. The CFA stays with the family throughout enrollment at ISOK. All communication comes through the CFA via email, phone calls and online meetings. CFAs support students throughout the school year by creating successful school schedules, monitoring progress, motivating and providing plans to get students back on track, building programs/events on needs of the families in that area (community). CFAs schedule in person and online events so that students have the opportunity for social gatherings, study groups and enrichment.
The FRC advocates for local and national resources to give students access to necessary social services. The FRC holds weekly LLIT (Listen, Learn, Interact, Talk) support groups to prevent students from being unengaged in school by addressing issues directly through education, interaction, and support. The goal is to build within the school an infrastructure of support, for anything that may jeopardize a student’s education, such as medical challenges, domestic issues, legal trouble, or even computer and Internet problems.
SSA is the administrative support for the SSS team and engagement principal to all students.
This information is from the Board-approved ISOK Handbook for SY 2020-2021.